Lernovatic Tutoring Centre: Privacy Policy
1. Introduction
Lernovatic Tutoring Centre (“Lernovatic,” “we,” “us,” or “our”) is committed to protecting the privacy of our students, parents, and website visitors. This Privacy Policy explain show we collect, use, and disclose personal information in compliance with the General Data Protection Regulation (GDPR).
2. Information We Collect
● Student Information:
○ Personal details: Name, date of birth, address, contact details, school attended, emergency contact information.
○ Academic information: Current school year, subjects studied, academic
performance, learning goals, areas of difficulty.
○ Special categories of data (if applicable): This may include information
relating to health (e.g., allergies, medical conditions), religious beliefs (if
relevant to requested tutoring), or ethnic origin (only if required for specific
funding or reporting purposes). We will only collect this sensitive data with
explicit consent from the parent/guardian.
● Parent/Guardian Information:
○ Name, contact details (address, phone number, email address),
relationship to the student, and any information relevant to the student’s
enrollment and learning (e.g., educational preferences, concerns).
● Website Visitor Information:
○ IP address, browser type, operating system, referring website, pages
visited, and date/time of visit. This information is collected through cookies
and similar technologies
3. How We Collect Information
We collect information through various means:
● Enrolment forms: Completed by parents/guardians when enrolling a student.
● Contact forms: Submitted through our website.
● Cookies and similar technologies: Our website uses cookies and similar
technologies to collect information about website usage. This helps us analyze
website traffic, improve user experience, and personalize content. You can
manage your cookie preferences through your browser settings.
● Direct interactions: During phone calls, emails, or in-person meetings
4.How We Use Information
We use personal information for the following purposes:
● Providing and improving our services: To deliver tutoring, 11+ Preparation,
Mathematics, Math Club, English, Physics, Chemistry and Biology courses and to
personalize learning plans based on individual needs.
● Communicating with parents/guardians: To provide updates on student progress,
schedule sessions, address any concerns, and provide information about
Lernovatic’s services.
● Managing our website: To analyze website traffic, improve user experience, and
personalize content.
● Marketing: To send occasional newsletters or promotional materials about our
services (only with consent).
● Complying with legal obligations: To meet our legal and regulatory requirements,
such as maintaining records for safeguarding and tax purposes.
5. Legal Basis for Processing
Our legal basis for processing personal information under the GDPR includes:
● Contract: Processing is necessary for the performance of a contract with you
(e.g., providing tutoring services as agreed in an enrolment contract).
● Legitimate interests: Processing is necessary for our legitimate interests, such
as:
○ Improving our services and developing new programs.
○ Communicating with parents/guardians about their child’s progress and
relevant information.
○ Marketing our services (only with consent).
○ Ensuring the security of our premises and protecting our students and
staff.
● Legal obligation: Processing is necessary to comply with legal obligations, such
as:
○ Maintaining safeguarding records.
○ Complying with health and safety regulations.
○ Fulfilling tax requirements.
● Consent: We will obtain explicit consent for processing special categories of data
(e.g., health information) or for any other processing activities where consent is
required by law.
6. Disclosure of Information
We may disclose personal information to:
● Our staff: To provide tutoring and support services to your child.
● Third-party service providers: We may share information with trusted third-party
service providers who assist us in delivering our services, such as:
○ IT support providers
○ Payment processors
○ Email marketing platforms (only with consent)
● Legal authorities: We may disclose information to legal authorities when required
by law or to protect the safety and well-being of our students, such as:
○ Reporting concerns to social services or the police in accordance with our
safeguarding policy.
○ Complying with court orders or legal requests.
7. Data Security
We take appropriate technical and organizational measures to protect personal information from unauthorized access, use, or disclosure. These measures include:
● Secure storage: Storing personal data in secure locations and systems, including
locked cabinets and password-protected computers with encrypted hard drives.
● Access controls: Restricting access to personal information to authorized
personnel only.
● Data encryption: Using encryption to protect sensitive information during
transmission and storage.
● Staff training: Providing regular training to our staff on data protection and
security practices.
● Regular security assessments: Conducting regular reviews and updates to our security measures to ensure they remain effective.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Our data retention periods are:
● Student records: Retained for 5 years after the student leaves Lernovatic, in
accordance with legal requirements and our data retention policy.
● Financial records: Retained for 6 years for tax purposes.
● Website visitor data: Retained for 1 year for analytical purposes.
9. Your Rights
You have the following rights regarding your personal information under the GDPR:
● Right of access: You have the right to request access to your personal data and information about how we process it.
● Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data.
● Right to erasure (“right to be forgotten”): You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer needed for the original purpose or when you withdraw your consent.
● Right to restriction of processing: You have the right to request restriction of
processing of your personal data in certain circumstances, such as when you
contest the accuracy of the data or when you object to processing based on
legitimate interests.
● Right to object to processing: You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
● Right to data portability: You have the right to receive your personal data in a
structured, commonly used, and machine-readable10 format and to transmit that data to another controller.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights,
please contact us at:
● Lernovatic Tutoring Center
● Unit A Maple House, The Avenue, Tunbridge wells, Kent, TN2 3GQ
● Phone number: 01892 357109
11. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices
or legal obligations. Any changes will be posted on our website, and we will notify
parents/guardians of significant changes.
Effective Date: 23/11/2024